How to Access Agent Logs for Troubleshooting

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• How to Access Probe Logs for Troubleshooting?

  This article provides guidance on locating and accessing Probe logs for both Linux and Windows systems. These logs are essential for diagnosing installation issues and understanding the behavior of the probe. Linux Probe Logs Installation Log The ...

• When a user is working remotely through VPN and needs to access an app, does DEM monitor all the metrics once the agent is installed?

  Yes, regardless of whether the device is connected in a VPN or a private network, if the agent is installed, you will be able to monitor the performance and availability of the device.

• What steps can be taken to debug if the agent installed on a machine is not discovered in the Cloudmon portal?

  1. First, check the agent log for a reason. On Windows, the log path for the agent is: C:\Program Files (x86)\Cloudmon\logs. On Linux, the log path for the agent is: /var/log/cloudmon/agent/agent.log. 2. Verify if the CC_URL is in the following ...

• Is it possible to remotely access a desktop or server monitored by Cloudmon?

  No, remote access is not a feature directly provided by Cloudmon. However, Cloudmon offers runbook functionality, enabling IT to execute various operations on a remote host using scripts.

• Is it possible to access the device terminal from Cloudmon Controller?

  Indirectly, yes. Commands or scripts can be executed in the "Execute Command" terminal in Agents > Click on a Agent > you can find the execute terminal option in the right corner of the summary and the results will be fetched after the reporting ...