Password Management and MFA

Password Management and MFA

Settings

Password Management and MFA

Manage your login credentials and add a second layer of security by enabling multi-factor authentication via OTP authenticator apps or email verification.

Password Management

First Login and Setting a New Password

When a new user account is created, Cloudmon sends the user an email containing a temporary password. On first login, the user must set a new permanent password before they can access the controller. To do this, enter the temporary password on the login screen, and a prompt will appear to enter and confirm a new password. Click Save to complete the process.

Changing Your Password

  1. Click your user profile icon.
  2. Select Edit Profile.
  3. Click Change Password.
  4. Enter your current password, your new password, and confirm the new password.
  5. Click Save.

Forgot Password

  1. On the Cloudmon login screen, click the Forgot password? link below the password field.
  2. Enter your registered email address.
  3. Check your email for a password reset link from Cloudmon.
  4. Click the link in the email and enter a new password.

Multi-Factor Authentication (MFA)

Overview

Multi-Factor Authentication (MFA) adds a verification step to the login process. MFA is configured per user account from the user's own profile and supports two methods: an OTP authenticator app (such as Google Authenticator or Microsoft Authenticator) or an email OTP sent to the user's registered email address.

Enabling MFA

  1. Click your user profile icon and select Edit Profile.
  2. Enable Multi-Factor Authentication (MFA).
  3. Click Setup Multi-Factor Authentication.
  4. Choose either OTP Authenticator App or Email OTP.

Method 1: OTP Authenticator App

  1. Select OTP Authenticator App and click Setup.
  2. Scan the QR code displayed in Cloudmon using your authenticator app.
  3. Enter the 6-digit verification code generated by the app.
  4. Click Verify and then Save.

Method 2: Email OTP

  1. Select Email OTP.
  2. Click Save.

A one-time password will be sent to your registered email address each time you log in to Cloudmon. Enter the code to complete the login.