After installing the Cloudmon Controller, complete the registration process to set up the primary administrator account and configure the organisation. The user created during registration becomes the Super Admin.
| Field | Description |
| First Name | First name of the primary administrator. |
| Last Name | Last name of the primary administrator. |
| Contact Email ID | Email address of the administrator. This becomes the username for all future logins and is case-sensitive. It replaces "admin" from the temporary credentials. |
| Contact Phone Number | Phone number of the primary administrator. |
| New Password | The permanent password for this account. This replaces the temporary "admin" password. |
| Company Name | The name of the organisation. In MSP deployments, this becomes the MSP organisation name in the controller. |
After saving, a confirmation email is sent to the registered email address. All future logins use the registered email as the username.
Super Admin: The user created during registration is designated as the Super Admin of the controller. This account has full read and write access across all features and settings and cannot be deleted. All fields except the Email ID can be edited after registration.
MSP deployments: The organisation name registered during this step is automatically added as the MSP organisation in Cloudmon. Only user accounts assigned to this organisation will be able to receive alarm and device-related notifications across all managed customers.
| Symptom | Likely Cause | Fix |
| Registration page is not shown after logging in with admin/admin. | The Controller was already registered in a previous session, or the browser has a cached login state. | Clear browser cache and cookies, then reload the Controller URL. If registration was already completed, log in with the email and password set during registration. Contact Cloudmon Support if credentials are unknown. |
| Confirmation email not received after clicking Save. | Email was filtered to spam, or the address entered contained a typo. | Check the spam or junk folder. If not found within 5 minutes, confirm the email address was entered correctly. Contact Cloudmon Support to resend the confirmation if needed. |
| Login fails after registration is complete. | The registered email address is case-sensitive and may have been entered differently at login. | Enter the email exactly as typed during registration, matching letter case. If the password was forgotten, use the Reset Password option on the login screen. |