Track, analyse, and diagnose the business application experience of end users from a central location. Cloudmon DEM gives IT teams real-time and historical visibility into how users in the office, at branch sites, and working remotely are actually experiencing your applications.
Cloudmon DEM uses the Cloudmon agent installed on end-user devices to continuously measure application performance from the user's perspective, across all stages of connectivity: the device itself, the local LAN, the WAN path to the application, and the application response. This gives IT the ability to identify and resolve performance issues quickly, often before users raise a support ticket.
Prerequisite: DEM requires the Cloudmon agent to be installed on the end-user devices you want to monitor. Business applications must be added under Settings → Monitoring → Applications and associated with a monitoring profile before DEM data begins flowing.
End-to-end visibility See application performance across five connectivity hops: device, LAN, WAN, ISP, and application. Pinpoint exactly which stage is degrading the user experience. | Apdex-based scoring Each application is scored using the Apdex standard, giving a clear, objective measure of user satisfaction that can be tracked over time and compared across sites. | Per-user troubleshooting When a user raises a ticket, search for their device directly in DEM to see exactly what they are experiencing, down to Wi-Fi signal strength, WAN latency, and application response times. |
Branch site analysis Compare application experience across branch offices and remote locations to identify site-specific issues such as a poor WAN link or a delayed DNS lookup at a specific location. | Heat map dashboards Agents and applications are displayed in heat map views so you can immediately see which devices and applications are underperforming without drilling into individual records. | Proactive alerting Configure alarms on any DEM metric including Apdex score, processing time, device resources, WAN latency, or packet loss to catch degradation before users notice. |