I am unable to log in and see an “Access Denied” or “IP Restricted” error. Why is this happening?

I am unable to log in and see an “Access Denied” or “IP Restricted” error. Why is this happening?

As an end user, this error means your login is being blocked due to IP restriction policies configured in Cloudmon. This usually happens when:

  1. You are logging in from a network or location that is not allowed (home Wi-Fi, mobile data, public network, etc.).
  2. Your IP address has changed, which is common with home or mobile networks.
  3. You are not connected to the company VPN, while access is restricted to VPN IPs only.
  4. The administrator recently updated IP restriction rules.
  5. You switched networks (office → home → VPN).

To regain access, connect to the approved network or VPN, or contact your Cloudmon administrator and share your current IP address for approval.


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