I am unable to log in and see an “Access Denied” or “IP Restricted” error. Why is this happening?
As an end user, this error means your
login is being blocked due to IP restriction policies configured in
Cloudmon. This usually happens when:
- You are logging in from a network
or location that is not allowed (home Wi-Fi, mobile data, public network,
etc.).
- Your IP address has changed,
which is common with home or mobile networks.
- You are not connected to the
company VPN, while access is restricted to VPN IPs only.
- The administrator recently updated
IP restriction rules.
- You switched networks (office → home
→ VPN).
To regain access, connect to the
approved network or VPN, or contact your Cloudmon administrator and share your
current IP address for approval.
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