License Activation

License Activation

Installation and Deployment

License Activation

View your current Cloudmon license details and extend the license when additional capacity or renewal is required. License keys are provided by the Cloudmon support team.

Viewing License Details

  1. Navigate to Settings → License.
  2. The current license details for your Cloudmon deployment are listed, including the number of licensed nodes and expiry information.

Extending the License

  1. Navigate to Settings → License and click the Extend License button.
  2. An Installation ID is displayed. Copy this ID.
  3. Contact the Cloudmon support team and provide the Installation ID along with the number of additional licenses required. Refer to How to Contact Support for contact options, or email support@cloudmon.ai
  4. The Cloudmon support team will generate and provide a License Key.
  5. Return to the Extend License section in Cloudmon and enter the provided License Key in the appropriate field.
  6. Establish an SSH session with the Cloudmon Controller server using a root or sudo-enabled account and restart all Cloudmon services to apply the new license key:
service cloudmon-controller@* restart

All Cloudmon services will stop and restart. This takes approximately 1 to 3 minutes. Monitoring and alerting will be briefly interrupted during this time -- schedule the restart during a maintenance window if continuous monitoring is required.

When the restart is complete, each service listed will show active (running) in the terminal output. If any service shows failed, contact Cloudmon Support before proceeding.

Troubleshooting

SymptomLikely CauseFix
License key is rejected when entered.The key was generated against a different Installation ID, or was copied with extra whitespace.Re-copy the Installation ID from the Extend License screen and confirm with the support team that the key was generated for that exact ID. Paste the license key carefully to avoid leading or trailing spaces.
SSH restart command returns a permission error.The logged-in SSH user does not have root or sudo privileges.Run the command as root or prefix with sudo: sudo service cloudmon-controller@* restart. If you do not have sudo access, contact your system administrator.
Controller web interface is unreachable after the service restart.Services are still starting up, or one or more services failed to start.Wait 3 minutes and refresh the browser. If still unreachable, run service cloudmon-controller@* status to identify any failed service and contact Cloudmon Support.