ServiceNow

ServiceNow

Third Party Integration

ServiceNow

Automatically create incidents in ServiceNow when Cloudmon alarms fire, and optionally resolve them automatically when the alarm clears. Connects Cloudmon's monitoring with ServiceNow's ITSM workflow.

Overview

The ServiceNow integration allows Cloudmon to create incidents directly in your ServiceNow instance when an alarm trigger fires. If automatic incident resolution is enabled, Cloudmon will also resolve the incident in ServiceNow when the alarm condition clears, keeping your ITSM records in sync with your monitoring state without manual intervention.

Step 1: Configure in Cloudmon

  1. Navigate to Settings → General Settings → Integrations.
  2. Locate the ServiceNow widget and click the + Instance button.
  3. Fill in the fields as described in the table below.
  4. Click Test and Save to verify connectivity and save the integration.
FieldDescription
NameA display name to identify this ServiceNow instance in Cloudmon, such as "Production ServiceNow".
Instance URLThe URL of your ServiceNow instance, for example https://yourcompany.service-now.com. This must be the root URL of your ServiceNow environment.
UsernameThe username of the ServiceNow account Cloudmon will use to create incidents. This account must have permission to create and update incident records in ServiceNow.
PasswordThe password for the ServiceNow account specified above.
Resolve Incident AutomaticallyWhen enabled, Cloudmon will automatically resolve the corresponding ServiceNow incident when the alarm condition clears. When disabled, incidents must be resolved manually in ServiceNow.
CallerThe ServiceNow user who will be recorded as the caller on incidents created by Cloudmon. This is typically a dedicated integration service account or a designated IT contact.

Step 2: Enable in Alarm Rules

  1. Navigate to Settings → Configurations → Alarm Rules.
  2. Click the Add button icon to create a new alarm rule, or open an existing one.
  3. Add a trigger and configure the alarm conditions.
  4. In the THEN section, enable Third Party Services and select the configured ServiceNow instance from the dropdown.
  5. Click Save.

When this alarm fires, Cloudmon will create an incident in ServiceNow automatically. If Resolve Incident Automatically is enabled, the incident will also be resolved in ServiceNow when the alarm clears.

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