Wireless Clients Monitoring
Wireless Clients Monitoring
Monitor every device connected to your wireless environment. Track signal quality, traffic, connection time, and SSID association across all clients from a single view.
Overview
Wireless clients are discovered automatically from monitored controllers and access points. Navigate to Network → Wireless Devices → Clients to view all connected clients across the entire wireless environment. The summary tiles at the top show Active Clients, Poor SNR, Bad SNR, and Recently Connected counts, giving an immediate read on the health of the client population without needing to scroll through the list.
What Cloudmon Monitors
The clients list shows each connected device with its name, associated access point, SSID, IP address, MAC address, SNR value, TX bytes, RX bytes, and connected time. A distribution chart breaks the client population down by SSID, and a Connected Time chart shows how long clients have been associated, grouped into time bands. Charts for Top Client by Transmitted Bytes and Top Client by Received Bytes highlight the devices consuming the most bandwidth.
Signal quality is the most operationally useful metric in this view. Clients with poor or bad SNR are flagged, allowing teams to proactively identify users likely to be experiencing slow speeds or dropped connections before they raise a support ticket. A client with a consistently bad SNR may have roamed too far from its nearest access point, be separated from it by a physical obstruction, or be in an area with insufficient AP coverage.
Connected time data is useful for identifying devices that have been associated for an unusually long time without activity, or clients that are repeatedly connecting and disconnecting, which can indicate a signal or authentication issue.
Alarms
Alarm triggers can be configured to alert on client count thresholds and signal quality conditions across the wireless environment. Learn more.
Troubleshooting
| Symptom | Likely Cause | Fix |
| Clients not appearing in the list | The parent controller has not completed a full poll, or no clients are currently associated | Wait for the next poll cycle and confirm clients are associated to access points in the controller management interface |
| High number of clients with Poor or Bad SNR | Insufficient AP coverage in certain areas, or clients not roaming to a closer AP | Review which APs the affected clients are associated to and assess whether additional coverage or adjusted roaming thresholds are needed |
| Client showing zero TX and RX bytes | The client is associated but not actively passing traffic, or data has not refreshed since the last poll | Check the last polled time and wait for the next poll cycle to confirm whether traffic is being counted |
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