Zoho Desk

Zoho Desk

Third Party Integration

Zoho Desk

Automatically create support tickets in Zoho Desk when Cloudmon alarms fire. Connects Cloudmon's monitoring alerts directly into your Zoho Desk department queue.

Overview

The Zoho Desk integration allows Cloudmon to automatically raise a support ticket in a specified Zoho Desk department whenever an alarm trigger fires. This removes the need to manually create tickets for monitoring alerts and ensures that every alarm is tracked as a support record in Zoho Desk.

Step 1: Gather Your Zoho Desk Credentials

Before configuring the integration in Cloudmon, you will need your Organization ID, Department ID, Client ID, Client Secret, and an authorization code from Zoho.

To find your Organization ID:

  1. Log in to your Zoho Desk account.
  2. Click the cogwheel in the top right corner to open Settings.
  3. Navigate to Developer Space → API.
  4. Scroll to the bottom of the page to find your Organization ID (OrgId).

To get your Client ID and Client Secret:

  1. Go to the Zoho API Console and select the Self Client option.
  2. Hover over Self Client and click Create Now, then click OK.
  3. You will receive your Client ID and Client Secret.
  4. To generate an authorization code, fill in a valid scope such as Desk.tickets.CREATE and set a time duration under Generate Code. Copy the code that is generated.

Step 2: Configure in Cloudmon

  1. Navigate to Settings → General Settings → Integrations.
  2. Locate the Zoho Desk widget and click the + Department button.
  3. Fill in the fields as described in the table below.
  4. Click Save.
FieldDescription
NameA display name to identify this Zoho Desk connection in Cloudmon, such as "IT Support Desk".
Organization IdThe Organization ID (OrgId) from your Zoho Desk account, found under Settings → Developer Space → API.
Department IdThe ID of the Zoho Desk department where tickets created by Cloudmon should be raised. This can be found in your Zoho Desk department settings.
Client IdThe Client ID generated from the Zoho API Console Self Client setup.
Client SecretThe Client Secret generated alongside the Client ID from the Zoho API Console.
CodeThe authorization code generated from the Zoho API Console with the Desk.tickets.CREATE scope. This code is time-limited and must be entered before it expires.

Step 3: Enable in Alarm Rules

  1. Navigate to Settings → Configurations → Alarm Rules.
  2. Click the Add button icon to create a new alarm rule, or open an existing one.
  3. Add a trigger and configure the alarm conditions.
  4. In the THEN section, enable Third Party Services and select the configured Zoho Desk department from the dropdown.
  5. Click Save.

When this alarm fires, Cloudmon will automatically create a ticket in the configured Zoho Desk department.

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