Troubleshooting
Resolving Node.js 18 Installation Installs Node.js 12 on Ubuntu
Overview When attempting to install Node.js version 18 on Ubuntu, some users encounter a situation where the system installs Node.js v12 instead. This typically happens due to outdated repositories, cached package sources, or incorrect repository ...
Resolve "ILL" Signal and TLS Errors in VM Due to Missing AVX Support
After provisioning a virtual machine, critical services are failing. The investigation reveals two primary symptoms: MongoDB Service Failure: The MongoDB service fails to start with a fatal error in the system journal: Main process exited, ...
Will different timezone in devices will be adapted in Cloudmon controller for pushing data ?
Yes, the time zones will be adapted.
Is it possible to discover Layer-2 devices using Cloudmon?
Yes, Layer 2 devices (e.g., LAN switches) can be discovered from Cloudmon. refer Network Discovery for more details
Why am I unable to monitor WMI device from cloudmon?
Verify that you are trying to add the Windows device from a Cloudmon Windows probe. Confirm that the WMI credentials you provided are correct and that you can successfully connect to the device using the same credentials from any other Windows ...
What steps can be taken when the CPU temperature is not visible in system metrics?
Execute the command: Get-CimInstance MSAcpi_ThermalZoneTemperature -Namespace "root/wmi" | Select CurrentTemperatur This command will provide the Windows laptop's CPU temperature output. If the resulting display appears as follows: Get-CimInstance : ...
What steps can be taken to debug frequent server crashes with a 502 bad gateway error in cloudmon?
1. Check the status of the MongoDB and server using the following commands: To check MongoDB status: service mongod status. To check server status: service cloudmon-controller@server status. If either of them is inactive, restart them using the ...
What steps can be taken to debug if the agent installed on a machine is not discovered in the Cloudmon portal?
1. First, check the agent log for a reason. On Windows, the log path for the agent is: C:\Program Files (x86)\Cloudmon\logs. On Linux, the log path for the agent is: /var/log/cloudmon/agent/agent.log. 2. Verify if the CC_URL is in the following ...
What could be the reason for the agent to stop reporting statistics to the controller in cloudmon?
Verify agent log in /var/log/cloudmon/agent/agent.log. If license expired, please contact cloudmon-support@veryxtech.com.
What is the reason for availability monitoring metrics not being pushed to the controller?
Verify whether the probe-agent pushes availability statistics of ip-endpoint to cloudmon collector using probe-agent log /var/log/cloudmon/probe-agent/agent.log Then verify whether the collector collects the statistics and pushes to Cloudmon ITIM ...