Troubleshooting
What if a client was deleted accidentally from the WLC?
If the client is reconnected to the network and reappears on the WLC, Cloudmon will rediscover and add it automatically during the next sync.
Why is a deleted wireless client still visible in Cloudmon?
This may happen if: The next WLC synchronization has not yet occurred There is a temporary communication issue with the WLC Cached data is still being displayed Wait for the next sync cycle or refresh the view.
Should I disable or uninstall a probe during long outages?
For temporary outages or maintenance, disabling the probe is recommended. Uninstallation should be used only when the probe is no longer required.
Why does the SLA report show violations even when the system was stable?
Possible reasons include: Short outages affecting SLA calculations Incorrect SLA thresholds Review SLA definitions and maintenance configurations.
Why does my report show incomplete or missing data?
This may occur if: The selected time range has insufficient data Monitoring was recently enabled Filters are too restrictive Try expanding the time range or adjusting filters.
Can multiple users view the same dashboard?
Yes. Custom dashboards can be accessed by multiple users based on their assigned permissions, allowing teams to share a common monitoring view. To view a custom dashboard: Hover over the Dashboards menu in the top navigation bar. From the dropdown, ...
I am unable to log in and see an “Access Denied” or “IP Restricted” error. Why is this happening?
As an end user, this error means your login is being blocked due to IP restriction policies configured in Cloudmon. This usually happens when: You are logging in from a network or location that is not allowed (home Wi-Fi, mobile data, public network, ...
Cloudmon UI Shows “Welcome to nginx” – Troubleshooting Guide
Overview After installing Cloudmon, accessing the application URL may display the default “Welcome to nginx” page instead of the Cloudmon UI. You may also encounter the error below while reloading NGINX: nginx: [emerg] duplicate default server for ...
Where can I find the logs if the installation fails?
The installation log path is displayed during the installation process. After installation, Cloudmon stores logs in separate directories based on the installed component. Component Log Directory Controller /var/log/cloudmon/server/ Collector / Probe ...
Why are the nodes and services added but showing as “Not Started”?
Log in to the Probe machine/server. Verify whether the Probe service is running with cmd `service cloudmon-probe status` If the service is stopped, start it with cmd `service cloudmon-probe start` Ensure the Probe can communicate with the Controller.
Resolving Node.js 24 Installation Installs Node.js 12 on Ubuntu
Overview When attempting to install Node.js version 24 on Ubuntu, some users encounter a situation where the system installs an older Node.js version instead. This typically happens due to outdated repositories, cached package sources, or incorrect ...
Resolve "ILL" Signal and TLS Errors in VM Due to Missing AVX Support
After provisioning a virtual machine, critical services are failing. The investigation reveals two primary symptoms: MongoDB Service Failure: The MongoDB service fails to start with a fatal error in the system journal: Main process exited, ...
Will different timezone in devices will be adapted in Cloudmon controller for pushing data ?
Yes, the time zones will be adapted.
Why am I unable to monitor WMI device from cloudmon?
Verify that you are trying to add the Windows device from a Cloudmon Windows probe. Confirm that the WMI credentials you provided are correct and that you can successfully connect to the device using the same credentials from any other Windows ...
What steps can be taken when the CPU temperature is not visible in system metrics?
Execute the command: Get-CimInstance MSAcpi_ThermalZoneTemperature -Namespace "root/wmi" | Select CurrentTemperatur This command will provide the Windows laptop's CPU temperature output. If the resulting display appears as follows: Get-CimInstance : ...
What steps can be taken to debug frequent server crashes with a 502 bad gateway error in cloudmon?
1. Check the status of the MongoDB and server using the following commands: To check MongoDB status: service mongod status. To check server status: service cloudmon-controller@server status. If either of them is inactive, restart them using the ...
What steps can be taken to debug if the agent installed on a machine is not discovered in the Cloudmon portal?
1. First, check the agent log for a reason. On Windows, the log path for the agent is: C:\Program Files (x86)\Cloudmon\logs. On Linux, the log path for the agent is: /var/log/cloudmon/agent/agent.log. 2. Verify if the CC_URL is in the following ...
What could be the reason for the agent to stop reporting statistics to the controller in cloudmon?
Verify agent log in /var/log/cloudmon/agent/agent.log. If license expired, please contact cloudmon-support@veryxtech.com.
What is the reason for availability monitoring metrics not being pushed to the controller?
Verify whether the probe-agent pushes availability statistics of ip-endpoint to cloudmon collector using probe-agent log /var/log/cloudmon/probe-agent/agent.log Then verify whether the collector collects the statistics and pushes to Cloudmon ITIM ...