Laptops & Desktops monitoring using Agent

Monitor the availability, performance, and health of all laptops and desktop computers managed by Cloudmon agents. Track CPU, memory, disk, battery, and network metrics in real time, even when devices go offline.

Overview

Laptops and desktops are the most unpredictable devices in any IT environment. They move between networks, go offline during travel, run on battery, and are used by employees who may not report issues until performance has already degraded. Cloudmon addresses this by installing a lightweight agent directly on each device, giving IT teams continuous visibility into the health and behaviour of every managed endpoint.

The agent collects performance data locally and stores it in an offline database for a configurable period of time. When the device reconnects to the network, all locally stored data is automatically uploaded and processed, ensuring there are no gaps in your monitoring history even when devices are away from the office or temporarily disconnected.

Navigate to Agents → Laptops & Desktops to access this view. The summary bar shows Total devices, Down, Critical, In Charging, Poor Battery Health, and Low Battery counts, giving you an immediate fleet-wide health snapshot. Distribution charts break down devices by State, OS, Vendor, and Location. The Top 5 charts highlight the devices under the heaviest CPU, Memory, and Disk load.

Device List

The device list shows all discovered laptops and desktops with the following details:

Device Overview

Selecting a device opens its detail page. The overview shows key identity and status information, including the hostname, IP address, group, customer, state, and status. It also shows availability percentage, total downtime, battery level, WiFi connectivity, current system time, and whether the device clock is in sync.

Hardware details include the processor, memory, partitions, disk, WiFi adapter, battery, operating system, and chassis, among other configuration information. Public IP details show the ISP, country, timezone, and organisation, helpful for confirming where a remote device is currently connected from.

Installed Software

Lists all software installed on the device, showing the application name, version, publisher, and installation date. This is useful for auditing software across your laptop fleet, identifying devices running outdated application versions, unlicensed software, or applications that should not be present on managed devices.

Processes and Services

Displays real-time CPU and memory usage across all running processes, alongside a list of monitored system services and their current state. For laptops and desktops specifically, this view is most useful for:

• Identifying a browser or application consuming excessive memory, causing the device to slow down for the end user.
• Detecting a background update process or antivirus scan spiking CPU and affecting user productivity.
• Spotting unauthorised or unexpected applications running on a managed device.
• Confirming that critical endpoint services such as VPN clients, endpoint protection agents, or backup software are running and healthy.
• Correlating a user-reported performance complaint with a specific process consuming disproportionate resources at that time.

System Metrics

Displays time-series charts for key performance metrics collected from the device. For laptops and desktops, particularly relevant metrics include CPU Utilisation, Memory Utilisation, Disk Usage, WiFi Stats, and Battery Level, among other hardware and performance indicators. Battery Level trends over time can help identify devices with degrading batteries before they become a problem for the user. WiFi Stats can surface persistent connectivity issues for remote workers that would otherwise go unreported.

Troubleshooting