User Accounts

User Accounts

Settings

User Accounts

Add and manage individual Cloudmon user accounts. Each account is assigned a role, linked to specific customers and groups, and configured with notification preferences and access controls.

Overview

User accounts in Cloudmon give individuals the ability to log in and interact with the platform according to the permissions defined by their assigned role. Each account includes notification settings, group and customer access restrictions, idle timeout behaviour, and the ability to block access without deleting the account. When a new user account is created, Cloudmon automatically sends the user an email containing their login credentials and a temporary password that must be changed on first login.

Creating a User Account

  1. Navigate to Settings → General Settings → User Management → User Accounts.
  2. Click Add.
  3. Fill in the fields as described in the table below.
  4. Click Save. Cloudmon sends the new user an email with their credentials.
FieldDescription
First NameThe first name of the user.
Last NameThe last name of the user.
RoleThe user role to assign to this account. The role determines which pages and actions are available to the user. Roles are created under User Roles.
EmailThe user's email address. This is also the username used to log in to Cloudmon. Login credentials will be sent to this address.
Mobile NumberThe user's mobile number, used for SMS alarm notifications if SMS is selected as the alert method.
SMS ProviderThe SMS provider to use for this user. Options include Twilio, Custom, and Huawei BSS.
CustomersMSP deployments only. Select which customer environments this user can access. Users without a customer selection will not see any customer data.
GroupsRestrict this user's view to specific device groups. Only devices within the selected groups will be visible to this user.
Desktop NotificationEnables browser desktop notifications for alarm alerts. Enabled by default.
Toast NotificationEnables passive pop-up notifications within the Cloudmon interface when alarms are raised.
Logout User On Idle TimeoutWhen enabled, the user is automatically logged out after the configured idle timeout duration. This improves session security.
Idle TimeoutThe duration of inactivity after which the user is automatically logged out. Only applies when Logout User On Idle Timeout is enabled.
BlockedBlocks this user from logging in to Cloudmon without deleting their account. Useful for temporarily suspending access.
Alert SettingsThe preferred notification delivery method for alarm alerts. Select Email or SMS.

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