User Accounts

Settings

User Accounts

Add and manage individual Cloudmon user accounts. Each account is assigned a role, linked to specific customers and groups, and configured with notification preferences and access controls.

Overview

User accounts in Cloudmon give individuals the ability to log in and interact with the platform according to the permissions defined by their assigned role. Each account includes notification settings, group and customer access restrictions, idle timeout behaviour, and the ability to block access without deleting the account. When a new user account is created, Cloudmon automatically sends the user an email containing their login credentials and a temporary password that must be changed on first login.

Creating a User Account

Navigate to Settings → General Settings → User Management → User Accounts.
Click Add.
Fill in the fields as described in the table below.
Click Save. Cloudmon sends the new user an email with their credentials.

Field	Description
First Name	The first name of the user.
Last Name	The last name of the user.
Role	The user role to assign to this account. The role determines which pages and actions are available to the user. Roles are created under User Roles.
Email	The user's email address. This is also the username used to log in to Cloudmon. Login credentials will be sent to this address.
Mobile Number	The user's mobile number, used for SMS alarm notifications if SMS is selected as the alert method.
SMS Provider	The SMS provider to use for this user. Options include Twilio, Custom, and Huawei BSS.
Customers	MSP deployments only. Select which customer environments this user can access. Users without a customer selection will not see any customer data.
Groups	Restrict this user's view to specific device groups. Only devices within the selected groups will be visible to this user.
Desktop Notification	Enables browser desktop notifications for alarm alerts. Enabled by default.
Toast Notification	Enables passive pop-up notifications within the Cloudmon interface when alarms are raised.
Logout User On Idle Timeout	When enabled, the user is automatically logged out after the configured idle timeout duration. This improves session security.
Idle Timeout	The duration of inactivity after which the user is automatically logged out. Only applies when Logout User On Idle Timeout is enabled.
Blocked	Blocks this user from logging in to Cloudmon without deleting their account. Useful for temporarily suspending access.
Alert Settings	The preferred notification delivery method for alarm alerts. Select Email or SMS.