The Super Admin can impersonate any user account to see exactly what that user sees in Cloudmon, including which pages they can access, which devices are visible, and which actions they can perform.
View as User is a Super Admin privilege that allows the MSP's super admin account to observe the Cloudmon interface from the perspective of any other user account on the controller. When View as User is active, the super admin sees exactly the pages, devices, alarms, and actions available to the selected user, based on that user's assigned role and customer access. No changes made while in View as User mode affect the underlying data or configuration.
This feature is most useful for verifying that a newly created user account or role has the correct permissions before handing access over to a customer or team member, and for troubleshooting access complaints without needing the user's login credentials.
From the MSP Dashboard, click the user icon. A list of available user accounts will appear. Select the user account you want to impersonate. Cloudmon will reload the interface showing exactly what that user sees based on their role, customer assignments, and group restrictions.
To exit View as User mode and return to the Super Admin view, click the user icon again and select your own Super Admin account, or use the exit option displayed in the interface while impersonation is active.
| Scenario | How View as User helps |
| A customer reports they cannot see a specific device | Impersonate the customer's user account to confirm whether the device is visible from their perspective. If it is missing, the device may not be assigned to a group the user has access to, or the user's role may not include the relevant section. |
| Verifying a new role before assigning it to a team member | Create a test user account with the new role, then impersonate it to walk through the interface and confirm the correct pages are accessible and the correct actions are available before assigning the role to real users. |
| A customer-level IT operator says alarms are not appearing for them | Impersonate that user to check whether alarms are visible in the Alarms section from their perspective. If alarms are missing, check whether the user's role includes access to the Alarms page and whether their group restrictions are filtering out the relevant devices. |
| Demonstrating the Cloudmon interface to a new customer | Set up a customer-scoped user account for the new customer, impersonate it during the onboarding call, and walk the customer through exactly what they will see when they log in, without exposing any other customer's data. |
| Issue | What to check |
| User account not appearing in the View as User list | Confirm the user account exists and is not blocked. Navigate to Settings → General Settings → User Management → User Accounts and verify the account status. Blocked accounts do not appear in the View as User selection list. |
| View as User shows more access than the user reports having | View as User reflects the role and group assignments stored in the account at the time of impersonation. If the user reports a different experience, their browser may have a cached session with old permissions. Ask the user to log out and log back in to clear the cached session. |
| View as User icon not visible in the MSP Dashboard | The View as User feature is exclusive to Super Admin accounts. If the icon is not visible, the logged-in account is not a Super Admin. Contact the controller's Super Admin to perform the impersonation, or to escalate the account's role. |