Manage who can access Cloudmon and what they can do. User Management covers roles, accounts, groups, and access controls that together define a secure and organised user hierarchy across your organisation.
User Management in Cloudmon is built around three layers: roles, accounts, and groups. Roles define what pages a user can see and what actions they can perform. Accounts assign a role to an individual user and configure their notification preferences and access scope. Groups organise devices into logical sets that can be associated with monitoring profiles, alarm rules, and user accounts simultaneously.
Navigate to Settings → General Settings → User Management to access User Roles, User Accounts, and Groups.
Every user in Cloudmon must be assigned a role. The role controls which pages the user can access and which actions they are authorised to perform. Cloudmon includes a built-in Super Admin role that cannot be deleted, and supports any number of custom roles. See User Roles for full configuration details.
Each person who needs to log in to Cloudmon requires a user account. Accounts link to a role, define notification preferences, and control which customers and groups the user can see. When a new account is created, Cloudmon sends the user an email with their login credentials. See User Accounts for full configuration details.
Groups allow you to organise monitored devices and apply monitoring profiles, alarm rules, and user access restrictions to all members simultaneously. A group can have a parent group, enabling a hierarchical structure that mirrors your organisation's sites, departments, or customers. See Groups for full configuration details.
The user who registers the Cloudmon controller becomes the Super Admin. The Super Admin has full read and write access across all features and settings, can create and manage all user roles and accounts including additional Super Admin accounts, and is the only account that cannot be deleted. In an MSP deployment, the Super Admin has visibility across all customer environments and can use the View as User feature to see exactly what any other user sees in Cloudmon.