How To's
How is High Availability implemented in Cloudmon?
HA is achieved using: Primary and Secondary Controller URLs Multiple Controllers deployed behind an external Load Balancer Client-side failover for Agents and Probes The Load Balancer manages traffic distribution and failover.
How do I disable a probe in Cloudmon?
You may disable a probe when it is temporarily not required, under maintenance, or if it is generating unwanted alerts. Disabling helps prevent false positives, unnecessary alarms, and incorrect availability calculations while troubleshooting or ...
Why am I unable to perform network discovery?
Network discovery requires Nmap to be installed on the Probe/Collector machine. If Nmap is not installed, the discovery process will fail. Please install Nmap using the below command and retry network discovery: sudo apt-get install nmap
How can I resolve disk space issues on Cloudmon DB or Controller servers?
To resolve disk space issues, you may extend the disk/partition on the affected server. For guidance, you can refer to the following sample reference: https://forum.cloudron.io/topic/6086/ubuntu-20-04-how-to-extend-partition-for-noobs This link is ...
How to Access Agent Logs for Troubleshooting
This article provides detailed information on accessing agent logs for troubleshooting and monitoring purposes across different operating systems, including Linux, Windows, and macOS. These logs are essential for diagnosing issues, understanding ...
How to Access Probe Logs for Troubleshooting?
This article provides guidance on locating and accessing Probe logs for both Linux and Windows systems. These logs are essential for diagnosing installation issues and understanding the behavior of the probe. Linux Probe Logs Installation Log The ...
How to uninstall Cloudmon probe
Follow these steps to uninstall the Cloudmon probe software running on either Linux and Windows. For Linux: 1. Log in to the system. 2. Navigate to the location: /usr/local/cloudmon/collector 3. Run the command: sh uninstall.sh 4. Next, navigate to ...
How to uninstall cloudmon agent in a server or host
The uninstallation process for the Cloudmon agent varies depending on the operating system. Follow the steps below to remove the agent. For Linux: 1. Log in to the system. 2. Navigate to the location: /usr/local/cloudmon/agent 3. Run the command: sh ...
How to perform bulk edit in network nodes and endpoints?
Hover on Settings > Monitoring > Probes > Click on Network nodes and services tab, where you can find Radio button in start of table to bulk select entities. You can also use keyboard shortcuts to select devices After selecting, click on Setting icon ...
How to perform Bulk configuration in Agents ?
For bulk configurations in Agents, i) Move to Settings > Monitoring > Hosts/Agents ii) In the monitoring table, you can find a radio button to bulk select agents. Keyboard shortcut is also used to select entities iii) At the top of the monitoring ...
How to change SNMP trap port
The Trap port can be changed , Hover on Settings > Monitoring > probes For a probe > Click on Edit Edit the SNMP trap field
How to prevent devices from being marked as down during maintenance mode?
During maintenance mode, you can disable monitoring for devices to prevent their inactivity from affecting the availability count.
How to discover and specify network devices for monitoring?
Go to the Add Discovery form and select Host as the type, and SNMP as the protocol. Add SNMP credentials, initiate discovery, and then use the Select All option in the Discovery Devices table to add the devices to monitoring.
Prerequisite to add Gmail as SMTP server in cloudmon?
To use Gmail as an SMTP server, you will need to configure your email client or application with the following settings: Enable Two-factor authentication: To enable the two-factor authentication, please follow the steps outlined in the link provided ...
How should I analyze the data regarding cipher and protocol information?
To interpret this data effectively, assess the cipher suites and protocol versions in use, considering their security strength and compatibility. Pay attention to certificate validation, key exchange methods, and the implementation of forward ...
How can I use the Application Table to manage my network?
The Application Table lists all added applications along with essential details. You can use it to quickly access information about each application, including its current Apdex score, grade, attached agents, IP address, ISP, and location. This table ...
How does Request/Response Details affect application performance?
Request/Response Details can impact application performance by introducing additional overhead due to the tracking and logging of detailed request and response information. While they provide valuable insights for troubleshooting and diagnostics, the ...
How is the duration for stalled connections determined?
The duration for stalled connections is determined by comparing the time a connection takes to complete with a predefined threshold. If it exceeds this threshold, it's considered stalled.
How is the initial connection duration calculated?
The total duration of TCP and TLS is referred to as the "Initial connection." TCP Handshake: This measures the time it takes to complete the TCP handshake, which includes establishing the connection between the client and server. TLS/SSL Negotiation ...
How does DEM monitor the HTTPS response of an application?
To monitor the HTTPS response of an application, DEM examines the application's HTTP response, which includes details such as the HTTP status code, content type, and character encoding of the response body.
How can I determine the cause of delays in reaching an application using DEM?
To identify the reason for delays, examine the processing time in DEM. Look at aspects such as stalled connections, DNS lookup, initial connection, request/response times, and content download times. You can easily access this information by clicking ...
How can I determine if a URL is being redirected?
To check if a URL is being redirected, you can examine the application's HTTP response. Steps to follow: Click on the application in Applications > DEM and select the specific agent from All monitored users table. Then, click on the application ...
How do I identify the agents affected by issues?
To find agents impacted by issues, click on an application in Applications > DEM, and you'll see a card labeled Current User Experience Across Network. This card provides information about device, Wi-Fi/Ethernet, LAN, Internet and application issues. ...
How is the overall Apdex score calculated?
The overall Apdex score is calculated by taking the sum of the current Apdex scores of all agents and dividing by the number of applications. This is also referred to as the average. The formula can be expressed as: Overall Apdex score = (Sum of ...
How does the User Experience Trend Chart help in monitoring?
The User Experience Trend Chart exhibits the average Apdex scores gathered every 10 minutes for an application, representing the overall user experience. However, when you click on a specific agent from Agents > DEM and then an application, the ...
How is the current Apdex score calculated for an application?
The Apdex score you see for each application represents the average Apdex score of the agents that the application is currently monitoring.
How is the Apdex score calculated?
The Apdex score is determined based on the following criteria: If the total response is less than the provided threshold, the score is set to 1. If the total response is less than four times the specified threshold, the score is set to 0.5. If the ...
How is the application's performance categorized as unacceptable, poor, fair, good, and excellent?
The application's performance is categorized as follows: - An excellent score ranges from 1.00 to 0.94. - A good score falls between 0.93 and 0.85. - A fair score is within the range of 0.84 to 0.70. - A poor score is between 0.69 and 0.49. - Any ...
How to add "tags" to an agent in cloudmon?
To add Tags, Navigate to Settings > Monitoring > Hosts/Agents. Locate the specific agent, click Edit under the Actions of the particular agent, and add the desired tags. On the other hand, you can also add an 'Tags' by navigating to Agents>All ...
How to configure a Notifiers in cloudmon?
Incident Notification Cloudmon ITIM incident notification feature supports sending incident notifications by messaging (e-mail, teams, SMS) and ITSM /trouble-ticketing tools (Slack, Zoho Desk). If an e-mail service is required, provide the mail ...
How to configure a Monitoring Profile for an agent in cloudmon?
By default, the monitoring profile default is configured for every entity. The default profile includes all the metrics for monitoring and can be modified if required. Follow the steps to change the profile from default to the user-defined profile ...
How to edit/Delete an added Custom Hook URL in cloudmon?
To edit an already added configuration Navigate to Settings > General Settings > Integration. Click the tick mark icon next to the channel count in the "Custom Hook" widget. You'll now see the list of custom hook that have been added. Select ...
How to edit/ delete an added Microsoft Teams URL in cloudmon?
To edit an already added configuration Navigate to Settings > General Settings > Integration. Click the tick mark icon next to the channel count in the Microsoft Teams widget. You'll now see the list of channels that have been added. Select ...
How can I edit contact details in Email integration?
To edit recipient details in Email integration, follow these steps: Navigate to Settings>General Settings>Integration. Click the tick mark icon next to the contact count. You'll now see the list of mail id that have been added. Select Edit under the ...
How to edit/delete an added Slack URL in cloudmon?
To edit an already added configuration Navigate to Settings > General Settings > Integration. Click the tick mark icon next to the channel count in the Slack widget. You'll now see the list of channels that have been added. Select Edit/Delete under ...
How to edit/delete an added Zoho desk configuration?
To edit/delete an already added configuration Navigate to Settings >General Settings > Integration. Click the tick mark icon next to the Department count in the Zoho desk widget. You'll now see the list of departments that have been added. Select ...
How to obtain the incoming webhook URL for Slack?
To get the incoming webhook URL for Slack, follow these steps: If you're not already logged in, sign in to your Slack workspace. Choose the channel to which you wish to add an incoming webhook. You can use an existing channel or create a new one if ...
How can I edit/delete recipient details in SMS integration?
To edit/delete recipient details in SMS integration, follow these steps: Navigate to Settings>General Settings>Integration. Click the tick mark icon next to the recipient count. You'll now see the list of recipients that have been added. Select ...
How can I identify the specific process that is causing high CPU and memory utilization?
To identify the specific process causing high CPU and memory utilization, follow these steps: Navigate to Devices > All Devices. Select the particular device you are interested in. Go to the system metrics section. Look for a point on the graph where ...
How to configure Outlook as SMTP server in cloudmon?
To configure Outlook as an SMTP server, you'll need to set up an app password for your Microsoft account and then configure your email client or application to use Outlook's SMTP settings. Here's a step-by-step guide to generate App Password: ...
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