General
Antivirus Exclusion for Cloudmon Agents on Windows Machine
Overview If antivirus software is installed and enabled on a Windows server where the Cloudmon Agent is deployed, it is recommended to configure an antivirus exclusion for the Cloudmon Agent installation path. Antivirus software may continuously scan ...
What HA modes are supported in Cloudmon?
Cloudmon supports: Active-Active – Multiple Controllers run simultaneously behind a Load Balancer. Active-Passive – A primary Controller is active while a secondary Controller acts as a standby.
Does using a VPN affect IP restrictions?
Yes. VPNs change your source IP address. Ensure you are connected to an approved VPN before accessing Cloudmon.
Can container monitoring be done?
Docker monitoring is possible if Cloudmon agent is installed in the Docker.
Can metrics like Fan Speed be monitored by Cloudmon?
Yes, when available for a device in the matched SNMP template, it will be monitored.
Is it possible monitor the Storage Volume of my windows servers?
Yes, this is possible for Hyper-V monitoring. Refer Hyper-V monitoring for more details
Does Cloudmon monitor availability of Services?
Yes, availability of services can be monitored. Refer Service monitoring for more details
Can Cloudmon monitor devices in SD-WAN?
The availability of devices in a SD-WAN can be monitored through ICMP/TCP. Also If NetFlow is supported in those devices, that can be monitored as well.
What is the resource utilization of the agent?
Cloudmon agents typically utilize less than 1% percentage of CPU.
How is Endpoint Security ensured by Cloudmon agents?
Cloudmon agents don't open any ports on the endpoint. We also perform VAPT testing using third-party solutions.
Will there be any time synchronization issue if the agent and controller are set to different times?
If there is no time synchronization from the agent to controller then the agent will not push any data to the controller. 'Agent time not synchronized' error will be triggered until the time is in sync with the controller. This error can be seen in ...
Why am i getting 'API-KEY not found' message in my error logs?
For both agent and probe installation, API_KEY is the mandatory parameter for entities reporting to the controller it need to set in agent.conf in agent installation and in probe .env file of a probe. In Cloudmon controller, click on the User icon > ...
Can Cloudmon alert users about threats in a device?
Yes, you can configure SNMP trap or syslog alerts for specific messages, log types, or a certain count of logs in a given interval to notify users of potential threats.
Is it possible to access the device terminal from Cloudmon Controller?
Indirectly, yes. Commands or scripts can be executed in the "Execute Command" terminal in Agents > Click on a Agent > you can find the execute terminal option in the right corner of the summary and the results will be fetched after the reporting ...
Can Cloudmon monitor Performance, Availability, and Bandwidth of IP Endpoints?
Yes, Cloudmon monitors the performance and availability of IP Endpoints. It uses synthetic monitoring – either ICMP (Internet Control Message Protocol) or TCP (Transmission Control Protocol) to monitor availability, latency, jitter, packet loss, and ...
What sort of IP Endpoints can be monitored by Cloudmon? Can Public IPs be monitored?
A fully classified domain name or an IP Address can be monitored. So yes, Public IP’s can be monitored as well.
If a configuration is rejected in the Network Configuration Manager (NCM), will it automatically block the addition of the same configuration in the future?
No, if a configuration is rejected in NCM, the system won't automatically block the addition of the same configuration in the future.
In Cloudmon, can we monitor personal Info like which account is used, who logged in and logged out or host system specifications?
Cloudmon does not monitor any personal information or the login session information. It monitors only host system specific metrics.
If Zoho Desk is set up as a notifier, will you receive a ticket or a notification when an alarm is triggered in cloudmon?
In Zoho Desk, alarms triggering will result in the generation of tickets, ensuring you receive a record and notification of the triggered event. If you need to integrate a different ticketing tool, you can use the "Custom hook" option as well.
When a user is working remotely through VPN and needs to access an app, does DEM monitor all the metrics once the agent is installed?
Yes, regardless of whether the device is connected in a VPN or a private network, if the agent is installed, you will be able to monitor the performance and availability of the device.
If the location of the asset changes, can alarms still be received in Cloudmon?
Yes, irrespective of the user's location, alarms will continue to be received as long as the agent is reporting to the Controller. The monitoring capability remains consistent, providing flexibility for assets in varying locations.
What is the database utilized by Cloudmon?
Cloudmon utilizes MongoDB. In addition, for NetFlow monitoring (Network traffic monitoring NTM), Cloudmon uses MySQL as its database.
What is the estimated installation time for Cloudmon Controller from start to finish?
Assuming the prerequisites are satisfied and there is a stable internet connection, the installation of Cloudmon usually takes around 3 to 5 minutes.
Is it possible to add additional integrations with regards to notification into Cloudmon?
Absolutely. While Cloudmon comes equipped with default integrations like Email, SMS, Zoho Desk, Slack, Microsoft Teams, users have the capability to expand integration options by leveraging the Custom Hook feature. This allows for the seamless ...
Can Cloudmon be deployed on Virtual Machine's?
Yes, Cloudmon Controller can be installed on both Virtual Machines (on-premises, in Cloud) as well as in Physical Servers.
What protocols are used to monitor Nodes and Services?
Cloudmon supports ICMP (Internet Control Message Protocol), TCP (Transmission Control Protocol) for end-point monitoring, SNMP (Simple Network Management Protocol), WMI (Windows Management Instrumentation) for performance monitoring and NetFlow/IPFIX ...
Is it possible to monitor emails from applications like Outlook in Cloudmon?
No, Cloudmon does not have the capability to monitor Outlook emails, but it is equipped to monitor email servers. The platform is specifically designed to focus on monitoring the applications, servers and hosts.
Is Cloudmon only available on Cloud?
Cloudmon monitors both in Cloud and on-premises, provided necessary Cloudmon agents and probes have been installed. Cloudmon Controller may be installed either in Cloud and on-premises.
Is it possible to monitor the activity of employees using Cloudmon?
No, Cloudmon does not track employee activity. Nonetheless, it does offer the functionality to monitor user availability and system performance.
Can we determine the location of the installed agent in cloudmon?
Certainly, Cloudmon automatically detects the agent's location upon the agent's installation. Users have the ability to view the geographical location of the agent on a map and also on the summary page of that specific device.
Is a VPN necessary for monitoring data?
VPN is not required. Connectivity between the agent and the controller is adequate for monitoring data and the data is sent on securely.
Can you find the number of people using an application (e.g.: Microsoft Office)?
You can use the NTM module in Cloudmon to find the Top 100 users of that application by viewing the Top Endpoints chart.
Is it possible to remotely access a desktop or server monitored by Cloudmon?
No, remote access is not a feature directly provided by Cloudmon. However, Cloudmon offers runbook functionality, enabling IT to execute various operations on a remote host using scripts.
Is Cloudmon a single product or are all these modules present separately?
Cloudmon is a unified product and some of its modules/features are optional.
Is it possible to view Netpath for an application in basic version?
Yes, Netpath is accessible in the basic version, and it remains visible for a period of 30 days.
If ping and tracepath are disabled for an application, does this have any bearing on the Apdex score?
No, the Apdex score remains unaffected when ping and tracepath are disabled. Only the application's response time has the potential to impact the Apdex score.
Why is the Network path important in the Internet section in DEM?
The significance of the Network path is that it provides insights into the route taken by data packets between the source and destination, helping diagnose connectivity and performance issues.
What details are available in the Local Network section, in DEM?
The Local Network section presents information on the default gateway, DNS servers, and provides latency, jitter, and loss graph data for the gateway.
What insights can be gained from the Network Connectivity section regarding an agent's connection in DEM?
The Network Connectivity section provides information about the agent's connection, including interface details and a traffic in/out graph. When the agent is connected to Wi-Fi, it also displays the Wi-Fi signal quality, traffic in/out graphs, ...
What is the purpose of displaying the duration of requests sent?
The purpose of displaying request duration is to monitor and assess the performance of requests, troubleshoot issues, set benchmarks, optimize system performance, and manage user expectations.
Next page