General
Where are the scheduled backups stored?
All scheduled backups are stored within the device’s NCM backup repository in Cloudmon. To view backups: Navigate to Network → SNMP. Select the NCM-enabled device. Open the NCM tab. The list of all available backups will be displayed there.
Which devices are supported with NCM Configlets?
Any device that has been successfully added and managed in Cloudmon can be configured using NCM Configlets.
What HA modes are supported in Cloudmon?
Cloudmon supports: Active-Active – Multiple Controllers run simultaneously behind a Load Balancer. Active-Passive – A primary Controller is active while a secondary Controller acts as a standby.
What does it mean to acknowledge an alarm in Cloudmon?
Acknowledging an alarm indicates that a user has seen the alarm and is actively working on it. This helps avoid duplicate responses and improves incident tracking.
Is it possible to integrate Cloudmon with a custom SMS provider?
Yes. Cloudmon supports Custom SMS Integration, allowing organizations to connect third-party SMS providers and send alarms and notifications through their preferred SMS gateway. Additionally, Cloudmon also supports integrations with Twilio, Custom ...
How do Top N and Bottom N widgets in Custom Dashboard help end users ?
Top N : highlights high-usage or critical resources. Bottom N : helps identify underperforming or degraded components,this allows faster issue identification.
What types of widgets are available in Custom Dashboard?
Cloudmon provides: Performance Widgets(Top N, Bottom N, Heatmap, Time Series, Outages, Tables) Network Widgets(Topology, Network Path, Topology Maps) General Widgets(Notes, Images, iFrame, Date & Time, Custom HTML, Business View)
Does using a VPN affect IP restrictions?
Yes. VPNs change your source IP address. Ensure you are connected to an approved VPN before accessing Cloudmon.
What are IP restrictions and how do they affect me as a user?
IP restrictions control access to Cloudmon based on source IP addresses. If your current IP is not in the allowed list, access will be denied—even if your login credentials are valid.
What MFA methods are supported in Cloudmon?
Cloudmon currently supports the following MFA methods: Authenticator App–based OTP (TOTP) Email-based One-Time Password (OTP) Users can choose their preferred method based on organizational policy.
LDAP / Active Directory Integration with Cloudmon
LDAP / Active Directory Integration with Cloudmon Overview Cloudmon supports integration with LDAP and Microsoft Active Directory (AD) to enable centralized authentication, role-based access control, and improved security posture. By integrating ...
Can Mac systems can be monitored using Cloudmon
Yes, once Cloudmon agents are installed in MacOS devices they can be monitored
Is it possible to monitor VM's in a Hyper-V server?
Yes, VM's in a Hyper-V server can also be monitored
Does Cloudmon support SNMP v3
Yes, it support SNMPv3 in addition to SNMPv1 and v2.
When a new device is added, will Cloudmon automatically map it or should it be manually added?
Using "Re-scan" option the new devices can be automatically discovered and added in the topology map.
Can container monitoring be done?
Docker monitoring is possible if Cloudmon agent is installed in the Docker.
Can metrics like Fan Speed be monitored by Cloudmon?
Yes, when available for a device in the matched SNMP template, it will be monitored.
Is it possible monitor the Storage Volume of my windows servers?
Yes, this is possible for Hyper-V monitoring. Refer Hyper-V monitoring for more details
Can end-user laptop monitoring be performed by Cloudmon?
Yes, end-user laptops and desktops can be monitored using Cloudmon agents and also in agent-less mode by WMI or ICMP.
Can Cloudmon monitor my Windows servers without using agents?
Yes, in that case WMI monitoring can be used. If WMI is not possible, ICMP or SNMP based monitoring can be performed as well.
Can i send all syslogs from devices and monitor at a common place?
Yes, Cloudmon collects Syslogs from the devices, and they can be monitored from a single Cloudmon controller.
Does Cloudmon monitor availability of Services?
Yes, availability of services can be monitored. Refer Service monitoring for more details
Is auto - discovery of networks available
Yes
Can Cloudmon monitor devices in SD-WAN?
The availability of devices in a SD-WAN can be monitored through ICMP/TCP. Also If NetFlow is supported in those devices, that can be monitored as well.
Does Cloudmon support exection of custom scripts?
Yes, custom scripts created using PowerShell, python, Nodejs, Bash scripting languages can be executed
What is the resource utilization of the agent?
Cloudmon agents typically utilize less than 1% percentage of CPU.
How is Endpoint Security ensured by Cloudmon agents?
Cloudmon agents don't open any ports on the endpoint. We also perform VAPT testing using third-party solutions.
Will there be any time synchronization issue if the agent and controller are set to different times?
If there is no time synchronization from the agent to controller then the agent will not push any data to the controller. 'Agent time not synchronized' error will be triggered until the time is in sync with the controller. This error can be seen in ...
Is it possible to monitor VMware ESXi?
Yes, ESXi residing in a vCenter will be discovered and monitored or else a standalone ESXi could also be discovered and monitored., refer VMware monitoring for more details.
Is VMware credential with read access enough for monitoring Vcenter?
Yes, as we are fetching the VMware through Native API's read access is enough for monitoring
Can the whole VMware infrastructure be discovered?
Yes, when Cloudmon is provided with vCenter IP and the admin credentials, all the resource entities like ESXi, VMs, Cluster, Resource Pool and Datastore will be discovered and can be monitored.
What are the virtualization platforms that can be monitored with cloudmon ?
Cloudmon monitors VMware and Hyper-V Hypervisors and their resources
Can we monitor a real time bandwidth utilization?
Yes, we can monitor the real-time bandwidth utilization of a device using Network Traffic flow monitoring module in Cloudmon.
Does Cloudmon support data collection using WMI
Yes, Cloudmon used WMI monitoring to collect data from WMI-enabled devices
What authentication methods are supported for adding SNMP devices in Cloudmon?
Cloudmon supports monitoring SNMP devices with the following authentication methods: MD5, SHA, and SHA256.
Can we track configuration changes over a period in a network device?
Yes, it is possible to take configuration backup of our network device with Network Configuration Manager (NCM). Using NCM you can schedule backup of devices, with timelines, without any manual intervention. Period could be - i) Daily ii) Weekly iii) ...
Why am i getting 'API-KEY not found' message in my error logs?
For both agent and probe installation, API_KEY is the mandatory parameter for entities reporting to the controller it need to set in agent.conf in agent installation and in probe .env file of a probe. In Cloudmon controller, click on the User icon > ...
Can i create user account restricted to access only Servers?
While creation of user accounts, device Groups can be associated. For creating a device restricted access, the devices can be kept in the Group and assigned to the users, so that the users have access only to those devices in the group
What is meant by groups in Cloudmon and how to create them?
Refer Groups creation for details on creating groups
Why am i not receiving any Traps?
Check if the port specified for traps is not being blocked by your firewall. Try pinging the Cloudmon Controller from the concerned device to see if it's reachable. Also, check if the port assigned for receiving traps is available in Cloudmon ...
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